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Staffing and Technology are Keys to Success
Keeping up with technological advances is common practice for the staff at The Plumber Inc. "We take pride in our ability to expertly integrate the use of AutoCAD into our work," says Doug Williams. Computers and computer-aided design (CAD) have increased The Plumber's productivity as well as its bottom line. "We feel we do more for our people than most of our competitors, therefore we must be more efficient.
"Staff efficiency and skills are rewarded. Employee turnover is virtually non-existent, allowing clients to deal with the same group of qualified people time and time again on different projects through the years.â Our workforce is unlike any that I have ever seen. I could never imagine serving my customers without such caring and meticulous workers.' says Williams.
Long-term employee satisfaction is mirrored in long-term client satisfaction. The Plumber's customer service philosophy is unparalleled. "Our business excels in all facets of commercial plumbing. Our company is 100-percent focused on providing satisfaction to our clients on every job, in every way)," he says. 'We begin with a meeting to clearly identify the needs and concerns of the owners. We then provide submittals that are 100-percent project specific."
Providing project-specific expertise and planning begins well before the submittal phase. "We research projects in advance of any construction meetings in order to obtain an understanding of the owner's goals for the final product. We ask the right questions the first time in order to avoid any misunderstandings," says Williams.
Keeping clear lines of communications is a way of business for The Plumber. "Clients choose our company based on our 25 years in this business as well our bonding capacities and competitive rates. We are listed with Dun & Bradstreet, which gives our clients a clear idea of our financial security, as well as our business habits!" |
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The Plumber Inc was contracted by Martin Harris Construction to fit the entire building for plumbing. In order to facilitate this project, The Plumber Inc has worked closely with engineers and architects to innovate many new systems.
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